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0.2
I created a review of this platform and expressed my utter dissappointment in their lack of service. Just wanted to update my review, 2 days has passed and they still refuse to help me locate my deposit I made yesterday, provided them with card info, payment reference, they refuse to assist me
0.2
Today I have had the worst experience on this platform. I bought a Jetoncash voucher to the value of $5, I made my way to this plat form and deposited the voucher, but my balance didnt change. I contacted them immediately to inform them, provided a screen shot as well as the voucher information, I was told it reflects on system but still in processing. I should contact them after an hour if it still doesnt reflect. I contacted them after 2 hours as it still doesn't reflect, I am then told I need to sent step by step deposit screen shots of my deposit in order to assist me alternatively I need to contact Jeton service providers. No matter how many times I informed support I sent the screen shots, I queried it earlier and was told its in processing, support refused to assist
Greetings! To ensure your understanding, we would be pleased to provide a more detailed explanation of the situation. Standard deposit processing times range from 1 minute to 1 hour, as our support team informed you. If, for any reason, the deposit has not been credited within the specified timeframe and you have completed all necessary actions correctly, your request has been forwarded to our payment system specialists for review. They are investigating the situation, as these types of cases are rare. As soon as we receive any updates regarding the transaction, we will immediately get in touch with you and provide the resolution. Unfortunately, we are unable to deposit the funds before receiving a response from the payment system, as the transaction needs to be tracked. Rest assured, our service is doing everything possible to expedite the process. We are always happy to assist with any issues and greatly appreciate your understanding. Should you have any further questions or simply wish to share your thoughts, our support team is available around the clock. Wishing you a wonderful day and good luck with your games!
1
I have been with them for just under a year if not more, great games, amazing layout. Terrible customer service, I have never received a cash bonus from them, despite knowing other users who have received multiple cash bonuses and deposited less than me. I do not find it fair, loyalty means nothing to this casino.
4.5
This is one of my favorite casinos. Multiple languages, deposit and withdrawal options. The casino gives you the opportunity to play my favorite games from multiple providers
3.2
Ok
Even though the casino is having some problems, I think they still have an edge with regards to the offers and games that they have. Hopefully they would fix their casino soon and become a top notch site again.
Good day, Banderas6, thank you really much for your opinion, we appreciate your appreciation ;) Good day, engrsc1. Regarding free spins that comes from promo codes, yes, they do come with a wager. Wagering conditions are not harsh, moreover if you are active player. This bonus suits well for regular players, rather than bonus hunters.
0.2
Dislike
Note that the bonus offered by thius casino are already real money wagering ( your money)
4.3
Awesome
Best casino! Instant withdrawal,and deposits. I play here a few years and all is good !;)
Good day, @BadCopy Thank you for your review. Regarding free spins with a wager consider it as more extra cashback function, yes sometime wagering condition could be enormous, it depends on the winning sum for the most part and the bonus fits active players more rather than newcomers. For newcomers we have a welcome package and bonuses like monday bonus that have a separate bonus account. As for the proper blocking feature, you need to contact [email protected], they let you know what is required.
2
Average
The casino have nice games available, fast withdrawal, just like 1xbet. (2.0 for that) But have the worst no deposit system, you need to use real money for wagering to be able to claim, in this case, bonus from free spins. So, for 70€ which i got, need to wager own 1400€ in 7 days!! Never seen that 'till now. Also, can't delete account, need to be 2 months inactive. And you will receive e-mail messages "if you don't log in back account will be deleted" in last 7-10 days.
Good day, folks: @Bartek Ławniczak, @kim august, thank you for your time and opinion you left here. We are happy that you enjoy your time and our service, the game selection is a huge indeed, and we are proud of it, and ofcourse we try to help every each and one of you as much as we could, because a pleased customer is what matters to us ;)
5
Awesome
Really enjoy this casino great game selection awesome bonuses friendly service via chat helpful and fast withdrawals... recommend this casino to anyone that enjoys online slots
2.6
Awesome
I am very pleased with the casino and customer service. Everything at the highest level I recommend :)
Good day, to all of you and thank you for giving your thoughts regarding our service, we really appreciate that :) @Milan Sloboda. Thank you for kind words, Milan, we definitely proud of our game selection, glad you are doing well with support as well. @kejpax8. Good day, mate, regarding Skrill, it is closed in most of the countries where we currently do not operate, and Skrill tied up all the gambling activities here. Unfortunately, I can only suggest to use some alternatives. @Pania Anderson. I feel sorry for you, Pania, but you should understand that RTP is pretty much standard here, so it mostly depends on your luck. Feel free to message our support, they may have some bonus for you. @annalyn de leon. Thank you really much for your opinion, even though your rating is a bit confusing. @Dương Đức Oh cool, if playing games in casino is soothing your mind, then you are very unsual individual ;) I wish playing casino gave me the same feelings, thanks, pal. @Sima Xxx It is sad to hear, but there are folks who losea lot :( but did you ever share your story on smm? I can't believe they did not try to help you. If you have a loose streak and starting feel bad about it I would recommend you to stop gambling activities and have an required assistance. @Baotuan Sorry, it is really short response, I understand that you are not impressed by our support service, but can you give more details, please. @javad Hi, mate, I remember you! So as I see you do not like our bonus offers in general, you do not like a particular bonus or you think it is just lack of bonuses in general? So, regarding suport, were not they too cooperative with you? @Ivan Bonchev. Thank you so much for the detailed feedback, as I see you appreciate efficiency of the ewallet transfers which I constantly use as well. I think we have already more than 100 providers that makes it a lot in my book too. Overal, thanks once again for the detailed opinion, the more, the merrier. @Mi Nguyen Thanks, we have a precise schedule for new game releases, so our integration managers do not miss anything ;) @nontoper. Thank you mate, a bit generic response, but I hope you really mean it. Joking, wish you to a have a good time with us. @Luong Tuan Anh A lot of players from Vietnam lately, cool. Thank you for sharing your part. We definitely work in order to upgrade our loyalty program to make it even more upright, hope you will like it more.
5
Ok
I have been playing at 1xslot for 2 years. I think 1xslot has a very rich number of games, games with a lot of clarity. However, there is a problem with promotion policy. It needs to be changed for the better, there should be free promotions for players who have already deposited.
5
1xslot is the one of the best casinos on internet. lots of games and payment methods. promotions and friandly support
5
Liked it
1xslot is one of my favorite betting sites, new games updated every day and always with great promotions.
5
I have been playing slot games for at least 10 years, I have played in many different sites from all over the world. After I came across 1xSlots casino, registered, deposited and played, I was 100% convinced that for another online casino no more I even want to hear. They offer both the most famous and other less recognizable deposit methods. They have many and various bonuses, both for new and already registered players. Their huge advantage is that they have an awful lot Slot game providers. The games work quite well, do not crash at all (as on many other sites), and pay pretty good amounts even on a minimal bet. Withdrawals to all withdrawal methods (except credit or debit card) occur almost instantly. The MAXIMUM time to approve a withdrawal request is 15 MINUTES! They support players from many different countries around the world, as well as many currencies. I highly recommend 1xSlots Casino to absolutely all Casino players. Try it - you will not regret it!
3.3
Awesome
hi i more time play in 1xslots all is good, more in withdraw , but i think .problem is in bonus offer, thanks 1xslots and me accepted baotuan opinion, support is low
Support is low
4.5
Casino very decent, very fast payouts :), the only drawback is freespin trading for your own money
Casino is a great idea. It has fast payouts and attractive bounces. But unfortunately I have lost a lot of money on this site and I have become very indebted. Nobody helps me. I only won early in the registration, but for a long time I have only been a loser.
4.4
Liked it
I love to play at this casino. It is a place that gives me a sense of peace of mind while playing. enthusiastic support team. variety of games. amazing
0.2
I really love this casino every weeks with new bonus code makes me more interested for new slot games to play! Keep it up! Love it so much ?❤
0.6
I found I never won at all. Most of the games I played I would maybe get a feature 8% of the time regards of how long I was on a game for.
5
Liked it
.very cool casino, the fastest withdrawal system I have seen in online casinos, and I've been playing for over a dozen years ... unfortunately the skrill payment system has disappeared recently. Every now and then I check if she is back on the list of deposit forms. miss playing at 1xslot casino. one of my top5 casinos
4.6
This is a great site! They have a good game selection. Customer service is kind and quick.
@Mariusz Szepietowski. Good day, Mariusz thanks for the honest opinion about us. We will do our best in order to improve our service. There are definitely some aspects we need to work on.
2.5
Average
Medium is the best what I can say. Huge choice of games some withdrawals are very fast (eco) but LiveChat and support - I never was sure if Im talking with living person or bot. Casino often changes payments ways. 2.5 its max rate for 1xslots
@BadCopy, Good day, mate, we do not have 2000x wager, it even looks ridiculous :) The maximum wager that we have on our bonuses is 35x. And we do not have sports betting, so you may just confuse us with someone else regarding that.
2
Average
They have great game providers , sport betting not that well organized (like 1xbet), but have the worst wagering requirements like 2000x which is ridiculous. Just try it new bonus code, it was some glitch for that 2000x wager, it’s 25x.. anyway, wagering with real money..
Good day, guys, thank you for the feedback. As Nicied said well, in order to wager and unlock winnings from promocode free spins you need to use your own funds. This is how bonus usually works. It is okay if you do not like it, but we are always pretty clear about the rules. Also we are really greatful for your positive experience sharing, Nicied, thank you once again. Totally understand you, hkatd, 100 euros is hard to wager, but we do not influence on winnings from free spins, such things might happen. You can just use another promocode. Glad, support was helpful for you. Sorry for your disappointment, Quickwitted, but as I said our free spins work only this way and not another way around. As for the support long-wait answers, yes, that might happen during rush hour unfortunately.
1.2
I was browsing google to check for no deposit bonuses until I found a page that displayed 1xslots with a neat looking code GOLDENCITY. It gave me 100 free spins no deposit and I was thrilled to win $25.62. What I had problems with is the fact that I later find out that Live chat which not only had a message saying an operator will get back to you in 18 hours but when they answered within 10 minutes they had told me that I need to use my own funds in order to complete the wagering for the $25.62 bonus. I really thought in my mind that this was insane and initially what I wanted was to use that same bonus to grant gameplay among the many slot titles of my choosing. This clearing was just awfully disappointing both as a new player and as a person that just wanted to be entertained.
2
Average
well at this casino it needs the most of times to wager with real money the amount won from free spins ! The free spins gave me more than 100 euros and it was impossible to wager it ( too high ) so i did not deposit !The live chat is not always there to help !That's why i deposit only few dollars and i play few minutes and lost !
4.5
Awesome
1xslots is i think one of the best casinos...they have a of lot providers you can choose. And it is the only casino with a very low minimum deposit of €1. What is more great.... you don 't have to verify your account with documents!! And then the payouts ...they are really fast....and the minimum payout is €2....The most of the time with payouts, i have it within 5 minutes on my skrill or neteller. And then i didn't mention yet... the many deposit and cashout methods. Also they have a loyaltyprogram, cashback. There is a little thing, some players dont like...when you get free spins, you need to wager it with your own money. I don 't see the probleem...because you play anyway...And after the wagering you get the money in your account as real cash. I can only say...It is the best casino and i recommand everybody to play on 1xslots
First of all, I want to say hi to everyone, I am casino representative and can help resolve issues that you have. Most of them were resolved privately. Just want to go through main moments: doroty - Thank you for positive words, hopefully you still have fun with us; vomvom12 - It will be more like news for you, but live support is a lot better now, and we have got new freespins promocodes, they come with wager though. Ahoylotta - Again sorry for your timing with ecopayz, hopefully it won't happen again, already told about support Billyofbend - VIP cashback works in accordance with the rules, it is a bit complicated, but we already explained you that it also has a certain requirements to follow, so for beginner levels it will be only accumulated by lost bets. and now jumping to some fresh reviews: Elis Miksina - Hi and thank you for the question. Regarding VPN, we do not object, neither highly recommend to use it, it is totally up to you. So if you want to use it, sure you can use it. jukka1fox - Good day, Jukka, it is sad that you have misunderstanding regarding promocode freespins, such freespins have a wager indeed, and in order to wager winnings funds from free spins, deposit is required. You can play these freespins and then decide wether you want to claim winnings or not. Although, take a note that it could be even a minimum sum like 1EUR, so it is more like protection from avid bonus abusers. It is okay if you do not like, but at least you can see our point.
0.2
Avoid this casino. You have to use real money to do the wagering. . They have peculiar explanations for doing this. I did not understand them. Games are fixed for sure. so, stay away!!
3.7
would generally give a rating of 8/10, if you use cryptocurrency, then it will be easy for you to make a deposit, since there are many different crypts in the recharge lists. Well, I would advise those who need a million different slots, you are unlikely to be disappointed, since there are a huge number of them. P.s. someone already wrote above that not all providers are available, since I, for example, live in Latvia, and also have an interest in attitudes towards VPN, is it possible to use it or not? I hope for an answer and thanks for the quality!
@Billyofbend - we've asked the casino rep to look into your case. Keep you posted.
0.4
They never honor Their bonuses. For example my VIP Cashback has not been credited for over a month. No one ever answers their live chat, or respond to emails. If by chance you do get an email back its just a bot response.
1.6
@Ahoylotta - we're sorry to hear that. Could you please send me your casino username in PM inbox and we'll contact the casino regarding your deposit issue.
0.1
Screwed around again! Made 2 ecopay deposits. Not put in my balance. Waiting 2 hrs for support. Just keeps saying request has been transferred to specialist, or please provide more details. I have provided screenshots of my ecopay account showing the transactions. So rude, slow and no support or answers. Save your money and time, do not deposit here!
3.7
Liked it
i know the casino got a very bad reputation and i have to agree that the live support is realy the worst support i've ever dealt with. slow, rude they are not realy supporting the player and most of the time it feels like you are chating with a bot then a real person. theyer bonus terms & conditions are also rather questionable eg. you can claim a deposit bonus for the first 3 deposits and each bonus comes with 40 additional free spins.but you only get the free spins if you was able to finish the wagering requirimentsof the bonus. if you lost the bonus you also lost the free spins. but the rest of the casino i s better then average...the game colletion is fantastic and i had no problems to deposit and cashout my money i made 3 deposits and 2 cashouts. when your account is already verified the money is 20 minutes after your request in your e wallet
5
Awesome
the only thing that seemed strange to me is that they provide you with username and password, it's not bad but I would have liked to call myself doroty in the casino
5
Awesome
I registered last night, deposited 3 dollars, I won 11 and to prove that the withdrawal of money was fast I requested the withdrawal of 4 dollars and at 10 minutes later I received the 4 dollars. Great!!!!! now I hope that from time to time they give away some free spins
5
Awesome
I would be interested in playing in this casino because of the low deposit and withdrawal limits that can be made.
1.6
@Ahoylotta - could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding the issue you're having with them.
0.1
The only reason I am giving 1xslots an average rating is because it has my favorite games, all on their site, where as I'd have to go to 3 different casinos to play my favs. Also, I like their quick withdraw times. I dislike that I deposit a lot, and never get any bonuses. I loathe that their chat operators rarely answer and if they do, you either end up waiting for each response for 20 minutes, or they are stand offish. Too Bad :(
Dear Trigety, Thanks a lot for pleasant words! We understand where we are good and not that good at, but it feels great to receive a positive feedback from our player. I hope your experience with us will be only positive. We have many wonderful changes planned for the upcoming year, so hopefully you will like it even more.
5
Awesome
This site is really amazing, they have 1 euro deposits, have slots, casino, their own games and a lot of amazing promotions now and then that makes the site awesome, i really like this site, have not experienced anything negative and their game variety is pretty nice, they pretty much got them all for u waiting to be played.. Awesome site!!
Dear coolsongss, Thanks for your review, anyway the outfit of live-dealers in live-casino 18+ is left to the provider`s discretion. We`ll be quite grateful to see you in our casino.
2.2
Average
I haven't registered in this casino and just browsed around... They seem to collect and provide many kinds of softwares. Even some RTG slots are available here. And some popular softwares like Play N'Go, Microgaming, Amatic, Wazdan, etc... Promotions seem not bad either.. And they provide 18+ Live Casino... too... It is up to your imagination what the dealers are wearing there...
Good afternoon, dear players! We’d like to have a full picture of our current work: your reviews, rational wishes, useful criticism, complaints. Why do we need it? Because we respect growth and progress, we’ve heard about our reputation and we want to apologize for this and become better. We couldn’t answer you earlier ‘cause there wasn’t our official representative till now. We ask you to be patient and understanding, write all the questions in details and note your personal ID if you have this opportunity. You always can write to us directly using private messages or leaving the review on the casino review page.
3.3
Ok
Hi darkwin, This casino is on our warning list as you can see and we do not recommend playing there. Please PM me your casino username so we can get in touch with them and ask about your bonus.
1.9
Dislike
I made my first deposit but free spins are not credited to my account. I made a claim to support without result. I do not like this casino.
2.7
Average
I've deposited many times, here. Never had any problems with this casino, i didnt request any withdrawals yet. Maybe i will give it a try but Live support are not so friendly, easy to navigate lots of gaming providers. good thing is that u can deposit with lots of different methods and most of all min. start is 1,- euro to deposit.
0.2
Dislike
I know for a fact I've requested information about this casino and LCB was so kind to check it out for me. Apparently this is a casino that need to be avoid at all cost. I was curious about it and now I don't want nothing to do with it. They do have a lot of games and their welcome bonus is very attempting but like always there's a catch and now I know that for sure this casino does not deserve my money. Thank you LCB for looking into this casino.
2
Average
I have only a few minimum deposits at this casino and mainly the only reason being that they accept so many different alt coins , I did a dash coin deposit that showed up instantly and a Ether deposit which only took ten minuets to reflect , the casino offers slots and games from all the leading software providers and the site is laid out well and easy to navigate, I am yet to withdraw from them though so I cant comment on the casinos payout speed, the support were short and rude when I spoke to them and that has made me not make another deposit since December 2017 . overall its a decent casino mainly aimed at crypto gamblers
2.3
Pending time is way too long, 72 hours. It looks like another XIX century casino established in XXI century.
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