SILVER OAK CASINO

So the VIP team sent me a $300 dollar chip via email trying to get me to play there again so I emailed them and made sure this is a chip I can play and cashout since I hadn't deposited and they have me the thumbs up then closed my account once I made playthrough and tried to cashout. They're very shady

ugh they had a 200 chip added to my account i never applied for it i went threw the playthrew requiments they took 917 or so which is fine i know thats part of the rules i went threw the id check no issues and made a 20 dollar verfication deposit no problem then i requested 120 withdrawl btc they cancelled it and sent back 19 and manager took the rest i mean made me pay gas fees etc why not just take it alll from the start and make me go threw everything for a chip they added to boot so not like i even tried to redeem it smh

Not all online casinos are the same.This is a lesson that I'm sure almost all on-line gamblers face at some point or another. I don't know why I even gave Silver Oaks 1 star, when a couple negative star ratings would be more appropriate. This is hands down the absolute worst site I've ever had to deal with. After winning well over $6300.00 playing slots, I was ready to cash out. According to my account, I had exceeded the playthrough requirements which were pretty high and was eligible for the withdrawls. Long story short they denied my first 2500.00 apparently they had loaded a bonus of 15$ to my account w/o me being aware and that forfeited my winnings because THEY still allowed me to deposit with a bonus and the funds were mixed. I guess I should be thankful I got back my original deposit of 100.00. Withdrawl #2 was also denied, but the 1000.00 was put back into my account. Withdrawl #3 for 2500.00 was approved after 2 weeks, but I have yet to be paid and it's been 31 days since the request was first paid. 7-10 days is how long they claim it will take for the whole process. Customer service is worthless and no matter how many inquiries I make, I have still not received any ETA as when the check will be mailed. This site is garbage, stay away, stay away. There are many great sites out there that pay and are legitimate. I'm sure I'll get paid, it's just been a horrible ride.

So I have given this site an average rating because that sums it all up for Silver Oaks and the rest if this group of casinos. I haven't won enough to request a withdrawal. I made one deposit and while I was playing, I forgot I was on Silver OAKS and not Raging Bull, a sister site to this casino. More like a TWIN SISTER site!!! So needless to say, this casino is the same as Raging Bull, Planet 7, Royal Ace, Slot Madness, Slots Garden, and Captain Jack. I believe that is the whole group of casinos under the same management or ownership? There is also something not right about the processors they use for withdrawals. I am still in the process of figuring it out ans when I get it down right I will leave a note. But I do want to tell people that they should pay attention to the actual amount that is charged to your account on the deposits you make on thse sites. They claim that using a CC you will be chaged a service fee of not more than 10% And when you make a deposit the total will indicate what percentage you have been charged. HOWEVER, I found that on every occasion I have made a deposit on one of these sites the processors have charged sometimes as much as 20 % and more. Now when this happened to me, I did send in my bank statements showing these charges and letting that particular casino that I have the confirmation emails regarding the amount that should have been charged. And that I would send them to my bank to prove fraudulent charges have been made. The casino in this group I was dealing with was very agreeable to returning all the excess overcharged amounts. So just be aware that a lot of these processors for these online casinos are not to be trusted and you should review every transaction to make sure you are not over charged 20 or even 30% of your deposit.

I wish I had known about LCB when I first began depositing at online casinos. Silver Oak and all there sister casinos are a rip off I deposited so many times to get a massive free chip deal they advertised only to be told after meeting the requirements that I couldn't get this chip without depositing yet again because I had redeemed a loyalty free chip that they automatically put on my account. Very shady business practices and extremely rude and cocky customer service.

i see some comments about lag but ive never had an issue ... only played there a couple times but i still get lots of codes and free chips . underrated forsure.

I don’t think slow quite describes their payouts it’s like turtle slow like months and months slow that is ridiculous nobody should ever take that long to pay out a withdraw. And then as soon as you ask about a withdraw you will be locked out of your account

Slowest payouts and terrible customer service. Please do not waste a dime at this casino or its sister sites.

I have not tried to withdraw any money so I can't comment on that aspect. I have had a great experience for the most part. Getting from the opening page to the actual lobby has been an issue a few times on my mobil. That could also totally be my issue and not the casino. Its like most inclave casinos. Just click Authorize and you are in.

fully agree with all other commentors.. tried to withdrawal $150 USD and it took over a month for them to just ban me and screw me out of my winnings.. this was a year or so ago, long before i found LCB !!

Absolute horrible place to play. Appears to be a normal RGG casino at first look but once you died in a little deep for you see the service from customer service is a joke. Verification process is been beyond painful. And even if you ever do when enough to try to cash out you’ll never get your money.

made mistake of depositing to a casino that I give side eye to. Laggy, glitchy, and no!

When I first started playing online slots I played at Silver Oak, making a couple different deposits. Now, I was able to play thru the playthrough so that I could withdrawal my winnings, but that is where things went down hill. I will say this, I did finally get my winnings almost THREE and HALF MONTHS later. Although the customer service was there, they were not that friendly. All in all, i will NOT be back to this casino.

They give a good sign up bonus but I don't know anyone that made it past the play through or has ever made a withdrawl.

I was removed from the site, no warning or reason, with upwards to $250 WITHDRAWABLE funds. I was extremely upset when I tried to ask customer support what the reason was.. only to get very rude responses. Don't waste your time with this site.

At first glance from an unknowing been to online gambling like me a few years ago, this seems like a legitimate, widely used site because of how widely it's advertised throughout the web. DONT MAKE MY MISTAKE- DONT PLAY HERE. Super easy to deposit- nearly impossible to withdraw, regardless of how legitimate your claim is. Support just gives you scripted answers to run you in circles for weeks or months in an effort to make you give up. These people are crooks

I have played here a few times and I dont use deposit bonuses just straight crypto. I couldnt get a payout or at least for a few days and by that time I had already blown the cash out of frustration. Wont Play again.

Horrible experience. I mean, I tried the free chip they offer, and I won believe it or not. Made it through wagering and all was well. Or so I thought. Customer service is horrible. Said I had to deposit before j could withdraw. So I did. That's standard. But after I deposited and finished that playthrough and tried to withdraw, I got stonewalled. No response from support. Stay away.

I tried to withdraw and they said i had to many free codes and took my winnings, $144 off my account...

Okay so these guys are absolutely terrible and they bring the terrible experience to a whole new level, I will have to give them that much. Everyone else here (and everywhere else for that matter) covered how this website sucks inside and out for all the regular obvious reasons, and I'm going to add the cherry on top, so asides from the regular being terrible (unprofessional, slow, lacking in quality, just all around bad) they would not stop emailing me. AND I don't mean like once a day or a couple times a week, I mean I hit a glitch in some algorithm somewhere because I was getting emails like 4-5 every minute, I went to livechat and complained the guy fixed it and we had a bit of a laugh over it, but yeah I figured I'd share that.

Waited over 2 months for a $100 withdrawal, that's not all. You can not collect your free chips while a withdrawal is pending. So due to the lag time I lost out on $150 free chips that had expired from the deposit that were made. Casino Support was always very respectful, but would do nothing to compensate for the loss. Will never return.

Silver Oak Casino has a great selection of interesting slots, good variety of table games and video poker. They also have exceptional bonuses for the new players. That is the good news, the bad news is how long it takes (took me) to actually get paid when you finally win. Slow would be an understatement and the customer so-called-service did not seem to care or want to help.

Thank you very much for your review. I am also a qualified player requesting withdrawal for non-deposit bonus codes at this time. Refer to your review because I need to know that I have asked that silver oak does not have as much hope as I would like. the real maximum withdrawal bonuses are not suitable for the tasks I need to make the withdrawal request but the waiting is too long. with some bonus codes. There are no deposits and first deposits of some other casinos that I have participated in. And this time is the first lucky time. But maybe luck will not make you happy yet . right ?

Their slow payouts make this a catch-22 type of scenario. They are abundant with great bonus codes, but you have to follow the rules. No back to back free chips, just because the system lets you claim a chip doesn't mean you qualify for it so be careful. If you unsure ask support. They will be happy to lookup your free chip status and deposits information so you can choose your bonuses properly.

Have never had any luck at this casino, many other RTG casinos with better winning odds.

I love RTG software and yes from personal experience c/o is long process.......not happy w/that but customer service is usually fast, prompt and efficient...they even stay on top of bonus codes so u don't make a mistake and use back to back free chips....that's helpful....u just ask.......no problem......bonuses r gr8 w/no playthru/no max c/o....can never play the progressives thugh w/using bonus code...u win some u lose some

They don't mind taking your money but when it comes time to pay out they won't!!!!!

im enjoyed the NDB play but when it comes to you depositing I couldnt win a quarter!!!

I am totally shocked that this casino and their sister casinos are still around. And I also see some forums still promote these casinos. I could go on and on about them, but don't have the energy...There are so many great RTG casinos out there. STAY AWAY!

silver oak was one of the first casinos online that i ever played at, so as such they have kind of a special place in my heart. in addition to having plenty of free chips and giveaways, if you have the patience and can wait out the withdrawal time *(make sure you get your forms in early, people) then these casinos are well worth it. some of their jackpots are off the hook.

I won and won and won with the NDB of $130. Of course when I played through the amount required, the machines and games started to get tighter. I stopped playing and requested a withdraw after emailing all info required. No response and same available balance showed. I asked if could even deposit and just withdraw money made through bonus but somehow I still wouldn't be able to withdraw it. Casino's like this are soon to be blacklisted due to their own promos. Don't ever deposit here or even waste your time with the free spins or no-deposit bonuses.

I registered with this casino over a year ago when i was still playing Real Time Gaming slots. Unfortunately, i find these slots extremely boring and when they do bring another new slot out its not any different or improved. I just cant put myself through this again....its just too boring and why play these slots when you have some fabulous Netent slots to choice from. Besides this, i can tell you that i won a mini jackpot on the Xmas slot when i did play here some time ago. I never thought it was possible but indeed it happened whilst i was playing the slot. It comes randomly and you get to choice and match which determines which one you win. So if you enjoy these kind of slots and their amazing offers....but careful on the wagering!!! Then i say try this casino out.

Silver Oak is utterly a rogue casino which runs under the affiliate program name AceRevenue - Planet7, Captain Jack, Royal Ace, Slot Madness. They have a lot of complaints piled up in all the online forums regarding the payment. These guys re-brand their casinos every 1~2 years. Players should never deposit real money in these casinos.

I Joined SilverOak Casino back in the early days when i still enjoyed and trusted Real-time Gaming Software but a lot has changed since then then and this casino is sadly one of those that led me stray from the Real-time Gaming franchise and search for better trusted casinos by different software providers, i Played a no deposit freechip here of 100$ and wagered it only to have the funds zero'd which was upsetting but i redeemed my comp points and managed to win 50$ which i then tried to cash out only to find the casino being very difficult by giving me the run around with kyc docs and not responding to emails and live chat in my view acting like it was their first day on the job, to cut a long story short i eventually just gave up and never logged on since the funds could even still be in the account but its honestly not worth the headache in pursuing it

I have been playing here at Silver Oak and am from Canada but am allowed to play here again. I joined quite awhile ago, played, then Canada was not allowed, now we are. :) I have not been lucky like some of the others on here, however I am continuing to play here because of the positive comments and because there is a promotion called, Crew270 which I like. I also have a Players Reward Card, and can use it here. I do have other RTG's I like such as Uptown Aces with excellent withdrawl time frames, however I cannot use my Players Reward card there.

I played there sometimes - and am planning to continue sometime. I think I needn´t comment on the games snce anyone knows abot the RTG-Casinos. Graphics are a bit outfashionned for my taste however their variance can be thrilling. ;-) Well - the most important thing about a casino is imo - the withdrawal relieability. Since I read a lot of older complaints about this casino i was a bit cautious in the beginning. I just couldnt resist those charming no rules match bonus-oupons reaching almost 300% of your deposit and so i started playing there. Finally I can state: I don´t regret to play there sometimes. Any withdrawal I requested - as well from freechips and deposits - were processed correctly and the timeframe was okay. they took less time, than they state in their t & cs. my personal experience witrh their reps and members of the payment team are great. Never excuses, stalling tactics or even an unfriendly word. From the casinos pov: offering such extremely generous match coupons which totally compensate the house edge of the casino in favour of the player - there has to be an extended pending time, amount restrictions and time extensions for processing withdrawals. just imagine: a casino offering a 300%& match bonus without wr or max cashout - while offering instant withdrawals...

Playing the new Game Bubbble Bubble won 930 with $2.00 Bet

I won on my monthly VIP bonus. I initiated cashout on the 4th of July, got my documents in by the 8th and it showed "withdrawal approved" midday on the 10th. Assuming that means my check is on its way, I think they have obviously resolved whatever slow payout issues they had. Plus the VIP staff (shout out to Helen Scott) is phenomenal. Keep improving Silver Oak, but no complaints from me so far.

i've heard a lot of critisizm about silver oak but i must say, this is the best casino i've ever played at. there are amazing bonuses and great selection of games to choose from. it also has the fastest payout i've ever experienced and great customer service. all in all, it's the perfect casino for me.

I have to say from my experience this is a great casino despite some of the negative things I‘ve read about them. They offer very nice deposit bonuses all the time, I especially like the no rules bonuses which have no wagering requirements. Who wouldn't like that, to bad they aren't all that way. Not to mention the free chips as long as you have made a deposit in between. I would recommend this place I have no complaints.

One of the best RTG casinos I've played at. RTG usually has good slot games but Silver Oak has some of the best progressives and table games on the internet. Deposit bonuses are good but the constant promotions they offer were the reason I kept playing here. Been at SilverOak for 3 years now and haven't had any real issues over the past couple. Everytime I request a payout it comes pretty quickly and don't really need to bother the support staff about it. I'd check it out. 4/5 stars

Great bonuses offered all the time! Great example of a giving casino! I rate this casino a 4 star rating!

--- I wonder if you play with your own money and not a free chip would there still be problems cashing out? From my experience with this casino they offer loads of free chips or used to.

slow payouts, but they do have huge jackpots

Not a very good casino another one of these places with endless T&C when using no deposit bonuses, there is always something else, there is far better casinos out there, pretty average casino besides all that, games are ok quite limited.

I stupidly did not read these before I signed up with them a couple of days ago. I only used the free chip and did not deposit, but was not impressed. And today they sent me a text. I hate that! I have email and wish these places would use that. People work, are sick, on a different time frame and a text or callt is disturbing. I check my e mails daily and that is all that is necessary. I'll regret signing up I'm sure. And I will check here before I EVER sign up at another one! LOL

One of my favorite places to play. I deposit quite a bit on here. I've never had the honor of withdrawing so I have not comment/complaints on that aspect. I've lost tons of money on here, so shopping for a differnt place that maybe I can win.

I don't think i'll deposit here. Don't like the negative post towards this casino. Thanks for sharing.

Well I may have to retract everything good I said above. I was just informed by Silver Oak that I can no longer use their No Playthrough / No Max coupons because I'm a too experienced player. I've been playing online less than a year. This was as of yesterday when my last withdrawal was approved. (also the same day as my comment above). They said I have paid in $815 but I have won $790 and therefore I must play only the coupons that have a rules. I thought this was a casino? So what they are telling me is, that I'm not suppose to make any money, only them? I guess maybe I will move on because their bonuses are not all that great. Silver Oak was my favorite bot I'm not so sure now. Next thing they will probably kick me off their site. I give Silver Oak a one star* approval. Thank me, Agent86

I have won twice and it takes a month to get paid. I have a 3rd one in the process. They are slow but they do pay. Also be very careful about the rules because they will hold you to them with no exception. This is my favorite site but just ask questions with online help to make sure you don't mess up if you want to withdraw. Ask questions! did I say ask questions? Yes, I did. Don't assume you know the answer and you should do fine. Yes, I got burned for about $150 because I added a comp in the middle of playing a round that I had finished the playthrough not knowing that by using the comp I created a new playthrough which lead me to losing what I had planned on withdrawing. There is nothing that will warn you about adding a comp but just don't do it unless you want to add a playthrough. I also found that the withdraw button doesn't seem to always send it to the withdraw mode. Ask online help to verify that the money has been put into the withdrawing mode. It will actually show it as a pending withdraw. All in all the games play pretty fair when they are hot and they can be cold and you just have to know when to back off. One last thing be aware sometimes the online help people aren't all on the same page as I find out things from one person when another thought it was a different way. This is the same with most helpdesk situations you have tier1,t2,and t3 caliber help. have fun, Agent86 (the other Maxwell Smart)

I'm writing this review since I have deposited at SO 2-3 times with decent no restriction bonuses having allowed me to have between $300-$400 to play with and on each occasion I have played I have almost never gotten the bonus on the gams I play and on those few occasions I do hit it it has always paid really really small. One of my favorite games is T Rex and on almost all of the times I have hit the bonus the dinosaur in the middle doesn't even show up which of course is the point of the bonus game. I am not going to deposit here again

Does not accept users from Azerbaijan

[email protected] Awesome win, I hope you get it BUT I think you might find a maximum cash out of the bonus amount being $150, which is why it automatically bounced to $150 at some point. I hope not but don't get your hopes up, good luck.

I've been playing at Silver Oak since 5/2010, depositing only about $300 over 8 deposits and hadn't won anything until Oct 2010 when I found some good bonus codes "monster" and "big250" (big250 ends 12/31 which I used and did quite well. With all the negative talk about Silver Oak I thought it best to report the positive: won/cashed out 10/07/2011, received check 11/10/2011 won/cashed out 10/10/2011, received check 11/10/2011 I'm waiting on two more cash-outs to be paid, I'll keep you posted.

Stay away from this casino. They will not pay out!

way to go keep it up

David: Hello, Welcome to Silver Oak Casino! rsaurine: hi david me again rsaurine: i haven\'t heard anything at all David: Hi David: Please hold while I check your account, thank you for your patience! rsaurine: again no reply from payouts regarding click2pay instead of maneygram due to me not having access to them David: no notes on your account,payout department is gone for the day,sorry rsaurine: we have spoke several times..what do you mean..you didnt put notes??? rsaurine: your were goin to ask your manager rsaurine: have you not got a reply either rsaurine: this is disgusting David: I did put notes rsaurine: i can send you our chat transcript rsaurine: but you said there was no notes David: no new notes on your acct rsaurine: i should have my money by now, surely there is something you can do rsaurine: you said i would get a response within 24hours, yet nothing...this is extremely disconcerting....you should have acted upon this by now rsaurine: rsaurine: hi david it me again rsaurine: i finally got a response from payout here it is rsaurine: This is Mike K with Silver Oak Casino. Payout has now been approved, and all your docs are on file however because of the small amount it will have to go moneygram that sometimes takes a couple extra days because of the volume of that type of transaction. rsaurine: I do not have access to any moneygram services cause i live in a remote area and cannot collect the funds rsaurine: i have requested numerous times to be paid by click2pay the same way i deposited and i met the minimum withdrawal...so waht do i do now David: Hmmm, That is a problem David: Send them another email with the details rsaurine: given their response time for replying...nearly a month it will be too late rsaurine: i have requested click2pay everytime i have wrote and even in my chats they said it will be paid that way, as they said a note has been put on my file..so this again is just stuffing around and stalling my payment rsaurine: i have emailed them, can you do the same David: tes i will notify my mgr and then notify the cashout separtment David: Yes rsaurine: ok thanks, how long should expect to wait for a answer now David: Department* David: 48 hours rsaurine: ok thanks, talk to you again soon, thanks for your help rsaurine: there is our chat....i need help David: Thank you for holding. I will be with you in a few moments. David: I am sorry for the delay. I will be right with you. David: Okay there is a note, and they will be sending it to your click2pay David: It has been attached to your account rsaurine: how much longer should i have to wait? David: It was approved on the 2nd David: Look for it aroundthe middle of the month David: The 13th will be 7 days rsaurine: i can not believe from the 9 of april it takes 6 weeks to organise a withdrawal, the casino should be embarrased that it takes money in seconds and takes forever to give people their winnings rsaurine: 9th is when i first emailed payouts David: they have been really backed up with so many payouts rsaurine: it is a casino...they should be use to this rsaurine: every other casino pays out within days rsaurine: i can give you a list of those that paid me within a week David: I am sorry it has taken so long,I wish there was more that i could do rsaurine: well i guess not much either of us can do except warn others..thanks again for your help David: You are welcome and call on me anytime

i went through live chat about withdrawing as click2pay was not an option in cashier, and was told to email payouts (11 March 10) and was told to wait 7 to 10 days, after been told its impossible on my first live chat. After waiting to the 20 March was told had to lodge a request through O/N payment..... numerous chats was told 7/10 days not once was it business days..... so yesterdays was told that live chat could not help..but to mail payouts again and they would responds with 24 hours...and yet again no response at all from payouts, so this is twice i was promised a response within 24 hours and twice i have got nothing... so over a month later and countless drawn out discussions with live chat and no end in sight.....i am lodging this complaint If i was told it could take a two months for you to see any winning i would not have deposited......this is a joke...and still have no idea why i have had to wait, after being lied to, mislead, and stalled would be happy just to get my deposits back and not go near the silver oak casino...just warning others how they do not get the same result..i have kept all the chats

Has,anyone Cash-Out at SilveroakCasino, If, some has could you please e-mail me at [email protected]

----------------------------------------------------------------------------- 1/12/2010 All requests were cancelled and the total amount removed from my account. However, the amount for 150$ was still approved... I\'ll add my chat log with \'Amanda\' once I am done. 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00) 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00 1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon \'NODEPOSIT150 \' redeemed $150.00 1/3/2010 3:55:04 PM Coupon \'NODEPOSIT150\' requested Chat log continues as followed: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation. Thank you for using our LiveChat Service. This is \'Amanda\'. How can I help you? Amanda: Hello, Welcome to Silver Oak Casino! Brandon Germain: hello Amanda, Brandon Germain: a recent cashout request was declined and the amount was removed Brandon Germain: can you provide information regarding this? Brandon Germain: hello? Amanda: im here Amanda: sorry Amanda: may i have the username please? Brandon Germain: bgermain Brandon Germain: I would like some understanding and explanation regarding the current status of my account Brandon Germain: Basically, here is my end of the story: Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon \'NODEPOSIT150 \' redeemed $150.00 Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status) Brandon Germain: I continue to play and was very lucky to have won what I did. Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved. Amanda: One more moment. I apologize for the wait. Please wait while I transfer the chat to \'Danny\'. Thank you for using our LiveChat Service. This is \'Danny\'. How can I help you? Brandon Germain: Hey Danny Danny: hello Brandon Germain: has the previous transcript been transferred to you? Brandon Germain: I was forwarded by Amanda. Danny: allow me to catch up with the chat Danny: be right with you Brandon Germain: excellent. Brandon Germain: take your time please Danny: you have ($150.00) approved today Danny: in about 7 business days it will be sent out Danny: that is the max cash out on the free chip Brandon Germain: I understand that, isn\'t that what this transaction represents though? Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash. Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings. Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used. Danny: which is $150 we denied and kept every single penny Danny: and we only send you $150 Danny: Is there anything else that I can help you with? Brandon Germain: right I understand that Brandon Germain: so I was left with the cashable amount - please do not misunderstand Brandon Germain: I\'m simply trying to understand Brandon Germain: there\'s also the other transaction after that coupon reversal Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00) Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion Danny: yes that\'s right all happen as it should Danny: your just making more complicated Danny: forget everything and only focus on $150 Danny: understood ? Brandon Germain: I do understand - so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with? Danny: yes Danny: 10 business days from the 12th your $150 should be sent out Danny: any other questions ? *** I am typing at this point - less than 10 seconds to respond *** Danny: Have fun and good luck! Chat session has ended. This may have been a technical error.

1/6/2010 Confirmation email received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status...

I registered today with a 150$ no deposit free chip on Silver Oaks. While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k So I say to myself, OK - lets bet 100$ a spin to resolve the remaining playthrough since it doesn\'t matter much anyways. Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn to the maximum alotted. The money moves from a bonus state into a cash state. Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$ as I clicked the 100$ bet spin button again. NOOOOOO, but then, wait?!? I triggered the feature!! Total win is approximately 9,000$!! How exciting :D So I check out the transaction history and low and behold, the automatic withdrawal for the extra bonus money did in fact happen (it was some -5,000 adjustment abouts.) Now, my account has about 9,300 USD in it and I have submitted my faxback forms. ~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~ I will be posting updates as they come in!